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History EMPATH is the only hospital operations company solely dedicated to improving the operational efficiency of the hospital enterprise. The company's leaders all have deep roots and substantial experience as clinicians and leaders in healthcare. Since it was founded in 1996, EMPATH has passionately focused on solutions which address the root causes of problems and ensure sustainability of the solutions. Common challenges that EMPATH is called upon to address include hospital and ED overcrowding, ambulance diversion, long inpatient length of stay, perioperative flow issues, including pre-surgical screening fulfillment, on-time starts and room turnover, and improving customer satisfaction. With the recommendations and collaboration of the EMPATH team, client hospitals have been able to achieve exceptional and measurable performance improvement by delivering timelier, more efficient and more consistent healthcare services. To date, EMPATH has assisted over 70 hospitals across the country to improve hospital operational performance. Client hospitals range from small, community hospitals, to large academic medical centers and multi-site hospital systems. The company has designed and implemented changes in client operations which resulted in:   Decreased Inpatient Length of Stay by overa dayDecreased ED and inpatient cycle times by 30-50%Increased customer satisfaction scoresto above 90th percentileIn the OR, Presurgical Screening Fulfillment greater than 95%, On Time Starts above 90%and Room Turnovers of less than 20 minutesIncreased ED, IP, and OR volume by 20-30%These accomplishments are possible through the use of best-in-class operations knowledge base, learning delivery systems, sophisticated technology systems, and performance metrics that enable an institution to isolate, with great precision, the specific variables that need to be monitored to dramatically and rapidly improve performance. In all of its engagements, EMPATH's commitment remains the provision of efficient, customer-focused patient care, and the implementation of appropriate clinical and administrative systems to ensure top levels of hospital operational performance. |
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