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 | Letter From EMPATH's President Welcome to EMPATH's web site! Our company is a fast-growing, dynamic consulting firm, truly operating on the cutting edge of healthcare change management, with a clear focus on driving additional volume to hospitals based on a clearly superior level of hospital operations. I started EMPATH in 1996 with the simple question, "Why don't hospitals, emergency departments, inpatient units, and ORs work?" Since then, our organization has passionately focused our efforts on answering this question. We have developed an organized knowledge base with supporting measurement and technology systems dedicated to predictably delivering best-in-class inpatient, OR and ED patient care. In responding to our clients' needs, we address hospital performance issues, such as overcrowding, ambulance diversion, ED and OR performance issues, as well as physician and customer satisfaction, by looking to their root causes. We focus on ED and inpatient length of stay, inpatient intake and discharge processes, critical care bed utilization, OR start times and room turnover, and the integration of services provided by the ED, OR, ancillary department, and inpatient staffs. With our recommendations and assistance, our client hospitals are able to achieve exceptional performance improvement by delivering more timely, efficient, and consistent healthcare services. Our clients are recognized nationally for the results they achieve. We have managed more than 70 hospital projects with numerous measurable operational successes to our credit. Our ability to provide change management leadership enables our clients to achieve dramatic improvements in patient care delivery, while providing the tools and knowledge to sustain the gains and continue to improve after our engagement concludes. Our organization's success is predicated on delivering hospital operations enterprise transformation. By fixing the entire hospital or large sections of it, we can deliver results bigger and faster than any other healthcare consulting organization. Our success is absolutely dependent on our ability to create an intellectual framework for significant hospital innovation, to harness that knowledge into a well structured and organized change management initiative, including best practice knowledge content as well as innovative technology solutions, and then to partner with our hospital clients to implement the plan flawlessly. Our continuing success is due to our satisfied clients, and truly enthusiastic hospital partners that have gained knowledge, new skills, and achieved targeted goals from our interactions with them. We are, and will continue to be, the best healthcare change management consultants in the country and the thought leaders for healthcare enterprise transformation. If the success and services I describe here sound of interest to you, please contact us. With satisfied clients across the country, I am sure we can offer your organization significant value. Warmly and with best regards,  Michael B. Hill, MD, FACEP President and CEO |
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