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Our Mission From our beginning in 1996, we have dedicated our work and service so that we can fulfill our mission—to fundamentally and dramatically improve the delivery of patient care...one hospital at a time. We believe that by creating a best-in-class patient care delivery process, an incredibly positive shift change occurs, because culture follows process. There is a philosophical and cultural shift in the hospital environment, one in which patients and medical staff are seen as the customer, and patient care providers take pride and satisfaction in their continued accomplishment and success at meeting the organization's high standards, consistently exceeding patients' and medical staff's expectations, and predictably getting help when they need it. Why "one hospital at a time?" Through our experience, we've learned that each hospital—whether a single system hospital or one that is part of a larger whole—has its unique set of challenges and barriers to overcome. Our rigorous project approach uncovers that facility's nuances, and allows us to design a customized plan that truly speaks to the hospital's operational and cultural environment.   "The processes implemented by the EMPATH project have completely transformed the face of our hospital. The staff now functions as a team throughout the facility, not just unit by unit—and with the number one goal being patient satisfaction. This goal is now achieved by providing timely, competent and quality care facilitated by the processes learned through the EMPATH project."Robin L., RN, BSN, Assistant Manager, Oncology
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