Dear Friends and Colleagues,

A New Year is upon us and with it comes the hope for revitalization and change.

With this edition of our newsletter, we are highlighting issues related to the emergency department. Though we now provide services throughout the hospital enterprise, we began in 1997 by fixing emergency departments. Let us show you some of the process improvement methodologies that have allowed our clients to better integrate their ED with the hospital enterprise, and to make their ED the top choice in their community.

And whether for the ED, inpatient units, perioperative or procedural areas, we have solutions to improve operations, productivity, revenue and market share.

Please take this opportunity to learn how we can help you affect real change and create a new standard of care.

Best regards,



Michael B. Hill, MD, FACEP
President & CEO

A disappointing scenario in healthcare these days is the hospital that doubles its capacity yet continues to see crowding and length of stay increase. This failure can be directly connected to a reliance on tactical initiatives such as increases in staff and space or installing IT systems. These initiatives may provide quick fixes but are ineffective when broad-based, sustainable change is desired.

EMPATH's strategic vision and process improvement methodologies reduce crowding, produce cycle time reductions of 40% or more, and create a culture in which the ED and inpatient units team together to provide top operations performance.

EMPATH's Top Ten ED Best Practices

Annals of EM: Best Practices Can Decrease ED Patient LOS