Dear Friends and Colleagues,

In this issue, I would like to bring attention to making patient care operations part of your hospital’s strategic plan.

Why? Because the upside to improving patient care operations is vast – from benefiting the community, the patients and staff, to capturing greater market share and optimizing revenue. In fact, driving additional volume to your facility by delivering best-in-class operational performance is probably the lowest hanging fruit in increasing your hospital’s profitability. By transforming your operations enterprise-wide (i.e. every department and unit has interlocking accountability for performance and success) you can create a best-in-class hospital that literally draws volume to itself and makes your facility the provider of choice in your community.

Please take a look at the topics below, and click over to our web site for more information. And as always, give us a call to talk about how we can help you create a strategic operations plan and transform your patient care operations.

Best regards,



Michael B. Hill, MD, FACEP
President & CEO
EMPATH Consulting

888.436.7284 ext. 106

Successful change management begins with a solid strategic operation plan. To achieve this, you need a comprehensive picture of your operations and how services provided by each unit and department are impacting hospital-wide performance.

EMPATH’s Phase 1 Assessment Projects help you develop this strategic operation plan. With our fast, comprehensive assessment, you will get the full picture of root causes of performance issues. Our economic valuation will show the financial benefits of improving operation efficiencies, and our detailed recommendations will help prioritize solutions based on the greatest impact and your hospital’s strategic goals.

Inpatient length-of-stay – one of the more challenging and complex benchmarks to improve. Involving so many moving parts, handoffs and resources, even slight dips in LOS are reason to celebrate.

We can help you dramatically improve inpatient length-of-stay. Our proven methods and tools can redesign processes and create efficiencies that cut LOS by days – and help sustain your success.

Inpatient Length of Stay Improvements
at Our Client Hospital

Emergency department wait times and patient dissatisfaction continue to rise across the country. Realizing the impact the ED has on its bottom-line, hospitals are inspired to creative solutions to improve ED performance.

Some guarantee you’ll be seen by a physician in 30 minutes, and if you’re not, you get movie passes, free food, and tickets to sporting events. But how do you consistently back up this promise?

By creating change on a fundamental level – our expertise in the ED as well as the inpatient and perioperative areas. Our change management system and real-time monitoring technology help create efficient communication, flawless patient handoffs and interdepartmental transparency so patients move smoothly and efficiently through your patient care system.

Here are just a few results we’ve achieved in our work in the ED:



See more results for the ED, inpatient and OR