Dear Friends and Colleagues,
Strategic partnering — hospital executives know it is a valuable tool in the quest to outpace the competition. No organization is an island, so alliances become powerful means of creating solutions, providing better customer service, improving volume and transforming operations.
These goals can be difficult to achieve in a setting where so many constituencies work independently. EMPATH has the solution. We have developed a successful three-phase plan that employs senior leadership's vision and staff-led implementation to create a solid project team and deliver true operations transformation. Our recipe for this effective strategic alliance involves partnering with you from the assessment to the design and implementation of the solutions — and beyond. At the end of the day, we won't just leave you holding a stack of reports and recommendations.
What it boils down to is long-lasting, tangible advantages that will elevate your organization head and shoulders above the competition.
Please feel free to call me to talk about how a strategic partnership with EMPATH, could be of value in creating a competitive edge with your competition.
Best regards,
Michael B. Hill, MD, FACEP
President & CEO
EMPATH Consulting
888.436.7284 ext. 5902
"The only way to get ahead and stay ahead of competitors is by executing in a totally different way - that is, through operational innovation."
Dr. Michael Hammer
Hammer and Company
You know your competition's services and strategic plans. They know yours. Patient care and quality come first, but market share keeps you in business.
Partnering with EMPATH can give you a leg up on the hospital down the street. We can be your outsource for operations excellence, creating performance unmatched by your competitors.
How we do it:
- Make Your Operations Strategic We analyze and benchmark your patient care processes that affect hospital-wide operational performance – in the ED, inpatient, OR, ancillary and supplier areas. Then, based on our recommendations, business case model and your strategic goals, we help you set priorities that will get the largest return on your investment and increase your market share.
- Implement a Project Designed for Your Facility We literally look at every patient care process and identify process breakdowns, workflow issues, barriers and workarounds. Then, we create ideal redesigns of patient care processes borne out of Best Practices, your senior leadership's vision, and key input from your hospital staff. All the while, we implement our proprietary IT solutions to monitor adoption rates for desired behaviors and create a granular, automated measurement system for operations.
- Sustain the Change We ensure a thorough transition from consultant-led to staff-led change, and while you continue with additional broad-based implementation, we are there to support you both on- and off-site. No other company provides such a comprehensive and detailed game plan for enterprise-wide operations transformation. A partnership with EMPATH will allow you to outpace your competition and create a sustainable, operational advantage in your market place.
The extraordinary organization – one that consistently performs at levels above and beyond the norm – thrives with dedicated leadership, empowered staff and hard (repeat: hard) work. These organizations look to become the best, to stay the best and to outperform their competition through operational excellence.
They examine operations with an eye towards enterprise-wide change – Big Change that reaps Big Rewards.
So, is there a tool that these organizations use to set themselves apart from their competition, and where do you get it?
It's not so much a tool as a palette of superior operational execution, shared responsibility for performance and accountability across the enterprise.
Many organizations have scores of performance improvement programs. They are, by definition, fundamentally different from enterprise-wide change efforts (see the chart). Six Sigma, Lean Enterprise, GE or technology-based solutions are ways to seek outcomes based on a particular aspect of the hospital – work on ED triage, work on ICU admissions, work on PACU. Each project has its group of experts dedicated to a relatively narrow scope, and a sponsor whose task is to keep the team focused within departmental and process bounds.
As so simply stated in "A Systems Approach to Health Care Delivery," Professor Michael Hammer delivered a clear message to his class at the Massachusetts Institute of Technology — "the old approaches don't work, so we need something else."
The extraordinary organization moves beyond improvement to transformation. It develops and maintains flawless operational execution through careful process design. It has a disciplined and organized approach to operations review, and commits the resources and time to make change happen.
The extraordinary organization develops and maintains a performance-oriented culture, holding its leaders, managers and staff mutually accountable for top level performance. It is driven by metrics. It is flat, fast and flexible. Its frontline workers make good decisions when they have access to relevant, up-to-date information. It expands the boundaries of improvement to the enterprise.
Give us a call to learn more about how we can help your organization expand its improvement efforts and achieve enterprise-wide, Big Change.
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1160 Brickyard Cove Road, Ste. 110 Point Richmond, CA 94801 (510) 215-6220web: www.empath.md
email: info@empath.md