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Design and Implementation Projects North Carolina Client  "The results that we achieved through EMPATH's work far exceeded everyone's expectations of what was actually possible in patient care delivery throughout the hospital." – Chief Nurse Executive Challenge Beginning in July of 2000, EMPATH evaluated this 420-bed hospital with 72,000 ED visits per year, located in North Carolina. The hospital initially contracted with EMPATH due to concerns about ER operational efficiency, and after completion of a need assessment project, asked for assistance in implementing the recommended changes. EMPATH completed all design and implementation work for both inpatient and ER redesign over ten months. The organization identified a vision of hospital performance of "Best in the Carolinas." Dashboard measurement systems for Key Performance Indicators were introduced, and implementation of more than 2,200 changes in job tasks were carried out between April and July 2001, involving more than 1,200 staff. Achievement "Unprecedented results" are the key words for this client's success. Patient satisfaction scores reached near the 99th percentile nationally; overall inpatient intake/discharge time went down 70%, from 435 to 130 minutes; and overall ED patient length of stay decreased by 30%, from 204 to 143 minutes. Remarkably, length of stay and cycle time reductions were achieved during a patient volume increase of 12% from project start to finish. Twenty months after EMPATH closed the project, these results were sustained. VHA honored this client as a National Award Winner for Operational Improvement. They also placed in the "Top 100 Hospitals" by Modern Healthcare Magazine in its December 2002 issue. The Advisory Board performed a case study on hospital operations, identifying the facility as one of the top performing hospitals in the country.  |
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