 |
|
|
| home contact us 888.436.7284 | ||
 |
||
|
|
|
|
|
|
   |
Design and Implementation Projects North Carolina Client II Challenge Our client in southeastern North Carolina, is a 400-bed tertiary care facility with more than 800 physicians delivering a diverse range of care. It operates one of the busiest emergency departments nationwide, treating more than 100,000 patients annually. This medical center is one of only two NC hospitals to earn the highly-recognized national "Top 5% for Clinical Quality" honor in 2007. It also established a unique relationship with the Cleveland Clinic to oversee its entire cardiology service line. In the two years prior to EMPATH's engagement with this client, a burgeoning population created daunting access, service and throughput issues. In early 2005, the client engaged EMPATH to conduct a comprehensive study of the emergency department and inpatient care delivery processes. Setting the stage for this engagement, senior leadership articulated its vision: to achieve and sustain dramatic increases in customer service, decreases in throughput times and alleviation of their capacity crisis. Achievement Sample of Project Results EMPATH assessed the facility and identified more than 2,500 recommendations for enhancement. With process and cycle time issues continuing, the medical center requested an enterprise-wide redesign and implementation project. Their commitment to success included engaging their former Chief of Staff to provide daily leadership and act as liaison between the Medical Executive Committee and EMPATH. From November 2006 through December 2007, EMPATH carried out changes in processes affecting the work of more than 1,500 staff members. It also established a comprehensive operations dashboard system and deployed multiple real-time monitoring systems. Results continued to improve while enterprise change adoption rates increased. A local newspaper credited EMPATH's role in the project as being critical to this client's significant service improvement.  |
  |