EMPATH and its Texas client addressed emergency department and inpatient throughput and flow, with the goal of eliminating ED crowding, reducing cycle times, and optimizing the inpatient units' capacity to receive and discharge patients. During this project:

• Staff trained on numerous new patient care processes, including high census protocol, team-based care, backup systems and admission/discharge processes.
• New patient care concepts were deployed throughout the hospital, including: interlocking accountability, flawless handoffs of the patient, and the hard-wiring of management.
• EMPATH software was implemented to support the designed processes – allowing staff to measure, monitor and manage performance more efficiently and with greater transparency.