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EMPATH - Healthcare Consulting Company
  Dramatic, Tangible Results






   Build Physician and Staff Loyalty

Measuring, evaluating, and improving the satisfaction of both physicians and staff will bring profound change to the delivery of patient care.

For staff, we develop targeted goals for satisfaction, retention, and recruitment. In addition, as customer satisfaction increases, staff retention goes up. Through use of reward and recognition programs and the implementation of clear service recovery programs, physician and staff loyalty both dramatically improve.

Aligning physicians with operations is another critical component of our work.

  • In the OR, surgeons partner with nursing staff and anesthesia providers to achieve on-time starts and create a successful perioperative experience.
  • In the ED, physicians are in step with redesigned ED processes so that they treat, order tests and discharge more efficiently.
  • In the inpatient units, discharge planning is key to achieving best-in-class operational goals.
These key alignments build loyalty among physicians who prefer an environment that readily supports their highest standards of patient care.



  







"I've talked with surgeons who have told me, 'It's difficult to practice anywhere else..."

Gerard F., Vice President