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True Efficiency in Emergency Services True efficiency in the emergency department requires process measurement, inter-departmental communication, and teamwork. Every sub-process has a defined target time for completion. Emergency department staff use Key Performance Indicators, thresholds and pre-defined backup systems to effectively monitor and manage operations. Trigger settings allow staff to know when to ask for help, and a multi-layered backup plan allows resource allocation when thresholds are exceeded.   "Patients used to walk out of our ER, before being seen, at a 7% rate. That now has dropped to below 1%. We had a waiting room that was full of people waiting to be treated. We now have an empty waiting room, and we have full treatment rooms."Michael W., President & COO |
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