EMPATH | Ancillary Performance Aligned with Inpatient Needs


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	Emergency Services Inpatient Services Reduced Unit Closure and Inpatient Diversion Rapid Bed Identification Reduced Length of Stay Ancillary Performance Aligned with Inpatient Needs Nursing Supervisor as Director of Patient Flow Perioperative Services What We Know Works		Ancillary Performance Aligned with Inpatient Needs Many hospitals experience a disconnect between the ancillary department's performance and its fulfillment of the customers' needs. For example, pharmacy may achieve its internal operational goals, yet the inpatient units may not receive medications on time or to the proper locations. We create hospital-wide process measurements and procedures to ensure that patient needs are met by ancillary operations. Pharmacy and Radiology use EMPATH IT systems to communicate their real-time status to inpatient units Ancillary performance is tracked through multiple departments Management is provided with performance reports each week as well as operational improvement goals for the following week "EMPATH has brought to us a model that has proven to be exceptional. Any project, when done internally, is something that's being added to an already very full schedule of the people who work here. Bringing in someone like EMPATH, you bring not only the expertise, but you bring extra hands to accomplish the work that needs to be done. And that, to me, is a real plus." Michael W., President & COO